Terms of Service
These Terms of Service govern the conditions for purchasing automotive parts and utilizing services provided on this website. By completing a transaction, you agree to these Terms in full.
Article 1 (Applicability)
These Terms of Service govern the conditions for purchasing automotive parts and utilizing services provided on this website operated by Ace star (hereinafter referred to as "the Company").
By confirming an order on this website, the user is deemed to have agreed to these Terms in full.
Article 2 (Formation of Contract and Non-Cancellable Shipping Policy)
A binding sales contract is established the moment a user completes the checkout process on the website and the payment is approved.
Once the sales contract is established, we strictly do not accept any order cancellations, modifications, or refunds due to customer convenience, even if the item has not yet been dispatched.
For detailed policies on transit times, tracking, and customs clearance, please refer to our Shipping & Delivery Guide.
Article 3 (User Responsibility and Vehicle Compatibility)
The products sold on this website are specialized automotive parts that may require professional knowledge, tools, and technical skills for proper installation.
Users bear sole responsibility for verifying that the product matches their vehicle’s model, year, and specifications before making a purchase. The Company will not issue any refunds or accept returns/exchanges for compatibility errors or any other user oversight.
For details on our policy for incorrect shipments or initial defects, please refer to our Refund, Returns & Compatibility Policy.
Article 4 (Prohibited Activities)
Users are strictly prohibited from engaging in the following activities when using our services:
- Utilizing unauthorized, stolen, or fraudulent credit cards to place orders.
- Providing false, fictitious, or fraudulent names, shipping addresses, or contact details.
- Interfering with the operation or security of this website, or purchasing items for improper commercial exploitation or unauthorized resale.
- Engaging in any other activities that the Company deems inappropriate.
Article 5 (Disclaimers)
While the Company makes every effort to ensure swift dispatch following our 1-to-5 business day inspection and packaging process in Japan, we shall not be held liable for any delivery delays caused by shipping carriers (DHL, FedEx, etc.), customs clearance procedures, severe weather, or any other force majeure events.
The Company shall not be held liable for any damages to the vehicle, mechanical workshop labor fees, alternative vehicle rental costs, or any other secondary/consequential losses resulting from product defects or compatibility mistakes.
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